At our store, we take great care in delivering high-quality spiritual idols (silai) such as Lord Ganesha, Shiva, Krishna, and more. However, if you face any issues, please review our refund policy below.

📦 1. Eligibility for Refund

We offer refunds or replacements only in the following cases:

• Product received is damaged or broken
• Product is defective
• Wrong item delivered

🎥 2. Mandatory Proof

• Customers must provide a clear unboxing video showing the package being opened.
• The video must be recorded from start to finish without cuts.
• Claims without proper video proof may not be accepted

Refund Process

• Once your request is reviewed and approved, we will:
• Offer a replacement, or
• Process a refund to your original payment method
• Refund processing time: 5–7 business days