• Address: Poojastore , verified online store tamil nadu india
  • Phone: +91 79943 80937
Refund policy

At our store, we take great care in delivering high-quality spiritual idols (silai) such as Lord Ganesha, Shiva, Krishna, and more. However, if you face any issues, please review our refund policy below.


📦 1. Eligibility for Refund

We offer refunds or replacements only in the following cases:

  • Product received is damaged or broken
  • Product is defective
  • Wrong item delivered


🎥 2. Mandatory Proof

  • Customers must provide a clear unboxing video showing the package being opened.
  • The video must be recorded from start to finish without cuts.
  • Claims without proper video proof may not be accepted

Refund Process

  • Once your request is reviewed and approved, we will:
  • Offer a replacement, or
  • Process a refund to your original payment method
  • Refund processing time: 5–7 business days